Pavilon88 respects every player's privacy. This policy clearly explains what data we collect, how it is used, who can access it, and your rights as a user of our platform in Malaysia.
Our commitment to protecting the personal data of every Malaysian player who uses the Pavilon88 platform
All data transmitted between your device and Pavilon88's servers is protected by 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia. Your personal information, account details, and transaction data cannot be intercepted or read by any third party during transmission.
Pavilon88 has never and will never sell, rent, or commercialise players' personal data to any advertising company, data broker, or third party for marketing purposes without your explicit consent. Your data is not a product we trade in — it is a trust we uphold.
Every pavilon88 player has the right to access, correct, or request deletion of their personal data. You may request a copy of all data we hold about you, and we are required to provide it within a reasonable timeframe in accordance with applicable law.
Your personal data is stored on servers protected by firewalls, layered access controls, and continuous monitoring. Access to player data is granted only to Pavilon88 staff who genuinely require it to perform their duties, and every access is automatically logged.
Pavilon88 clearly states every purpose for which we collect and use your data. There is no hidden use, no silent profiling, and no processing for purposes not disclosed in this policy. If our purposes change, we will notify you in advance and seek your consent again where required.
Pavilon88 operates in accordance with the principles of Malaysia's Personal Data Protection Act (PDPA) and relevant international data protection standards. We continually update our privacy practices to ensure compliance with the latest legislation applicable to Malaysian players.
Important Note: This Privacy Policy describes how Pavilon88 handles your personal data. By registering for or using the Pavilon88 platform, you agree to the practices described in this document. Please read it carefully and contact us if you have any questions.
This Privacy Policy ("Policy") describes how Pavilon88 ("we", "platform", "Pavilon88") collects, uses, stores, discloses, and protects the personal information you provide or that we collect automatically when you use our online casino platform at pavilon88.xyz and all related services.
Pavilon88 takes data protection seriously. We believe Malaysian players deserve to know exactly what happens to their personal information — not just a vague, boilerplate statement, but a clear and understandable explanation of every aspect of how we handle your data.
This policy applies to all Pavilon88 platform users regardless of the device used – whether an Android smartphone, iPhone, tablet, or personal computer. It also covers all your interactions with Pavilon88 across any communication channel, including Live Chat, email, and WhatsApp.
This Privacy Policy should be read together with the Terms & Conditions and Responsible Gaming Policy Pavilon88, which together form the complete contractual framework between you and our platform.
When you register, verify your account, make a deposit, claim a bonus, or communicate with Pavilon88 customer support, you provide us with personal information that includes:
While you are using the Pavilon88 platform, our systems automatically record certain technical information required for platform operation and account security:
| Data Category | Example | Source | Required? |
|---|---|---|---|
| Identity | Name, date of birth, IC | User | Yes – registration |
| Relationship | Phone number, email | User | Yes – verification |
| Financial | TNG account, bank number | User | Yes – transactions |
| Technical | IP address, device type, browser | Automatic | Yes – security |
| Activity | Game history, bets placed | Automatic | Yes – operations |
| Communications | Customer support logs | Interaction | Where applicable |
Pavilon88 uses collected personal data solely for legitimate and necessary purposes. Below is the complete list of purposes for which your data is used:
If you agreed to receive marketing communications during registration, Pavilon88 will use your contact information to send you details about promotions, the latest bonuses, and special offers. You may withdraw this consent at any time through your account settings or by contacting customer support. Withdrawing marketing consent does not affect your eligibility to receive important account-related operational communications.
Pavilon88 does not sell or commercialise players' personal data to any third party. However, in certain limited and legitimate circumstances, Pavilon88 may need to share your personal data with the following parties:
Pavilon88 works with trusted third-party service providers to operate our platform. These include payment processors that facilitate transactions via Touch 'n Go eWallet, GrabPay, DuitNow, and other methods; gaming software providers that supply the games in the Pavilon88 library; cloud service providers for secure data storage; and analytics service providers to help us understand how the platform is used. All third-party providers are bound by strict confidentiality agreements and are only permitted to process your data for the specific, limited purposes required to deliver their services.
Pavilon88 may be required to disclose personal data to government authorities or law enforcement bodies in the following circumstances: when mandated by a valid court order, a lawful request from Malaysian law enforcement or a competent international regulatory body, reporting obligations under AML/CFT legislation, or in an emergency to protect public safety. In all such cases, Pavilon88 will disclose only the minimum information necessary and will endeavour to notify you where the law permits.
Should Pavilon88 undergo a merger, acquisition, or sale of business assets, players' personal data may be transferred as part of that transaction. In such an event, Pavilon88 will ensure that the new recipient is bound by a privacy policy at least equivalent to this one, and will notify players of the change before it takes effect.
Remember: Pavilon88 does not share your data with marketing companies, social media platforms, data brokers, or any third party for third-party advertising purposes without your explicit consent. This is an absolute commitment we do not compromise on.
Pavilon88 invests heavily in security infrastructure to ensure your personal data remains protected at all times. This goes well beyond basic measures – we implement comprehensive, layered security that spans technical, operational, and physical aspects.
While we take all reasonable steps to protect your data, it is important to understand that no security system is completely impenetrable. In the unlikely event of a security incident involving your data, Pavilon88 will notify you within the timeframe required by law and will take immediate action to contain and address the incident.
Pavilon88 uses cookies and similar tracking technologies to keep the platform running smoothly and to improve your experience. Below is an explanation of the types of cookies we use:
These cookies are essential for the basic operation of the Pavilon88 platform and cannot be disabled. They include login session cookies that keep you signed in during an active session, security tokens that protect your account from CSRF attacks, language and region preference cookies, and cookies that store temporary game settings. Without these cookies, the Pavilon88 platform will not function properly.
These cookies help us understand how players use the Pavilon88 platform so we can continue to improve it. They collect information about the most frequently visited pages, the most popular games, session duration, and navigation patterns. All data collected through analytics cookies is aggregated and cannot be used to personally identify any individual. You can disable these cookies through your browser settings, though doing so may affect our ability to improve your experience.
These cookies allow the Pavilon88 platform to remember the choices you make in order to deliver a more personalised experience. Examples include remembering your preferred game display settings, your customer support language preference, and whether you have dismissed a particular notification. These cookies do not track your activity across other websites.
You can manage or delete cookies through your web browser settings at any time. Please note, however, that disabling all cookies may significantly affect the functionality and your overall experience on the Pavilon88 platform.
As a Pavilon88 platform user, you have the following rights regarding the personal data we hold about you. These rights can be exercised at any time by contacting us through the channels set out in Section 11.
You have the right to request and receive a copy of all personal data that Pavilon88 holds about you. We will provide a copy in a readable format within 14 business days of receiving a valid request.
If you find that personal data Pavilon88 holds about you is inaccurate or out of date, you have the right to request an immediate correction. Basic information can be updated directly through your account profile settings.
Under certain circumstances, you have the right to request the deletion of your personal data. This right is subject to our obligation to retain certain data for legal compliance, dispute resolution, or fraud prevention purposes.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Marketing objection requests will be acted on promptly and unconditionally.
You have the right to receive your personal data in a structured, machine-readable format so that it can be transferred to another service provider should you choose to do so.
In certain circumstances, such as during a dispute about the accuracy of your data, you have the right to request that Pavilon88 restrict the processing of your personal data while the matter is being resolved.
To exercise any of the rights above, contact the Pavilon88 Privacy Officer by email at support@pavilon88.xyz with the subject line "Privacy Rights Request", along with your full name and account number for identity verification. We will acknowledge your request within 3 business days and resolve it within 14 business days. No charges apply for reasonable requests.
Pavilon88 retains your personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable law, whichever is longer. Our principle is straightforward – we do not keep data any longer than needed.
For active accounts, your personal data is retained for the duration your account remains active with Pavilon88, plus any additional period required under financial reporting and AML/CFT regulations — typically five to seven years from the date of your last transaction.
When an account is closed at your request or by Pavilon88, personal data will be deleted or anonymised within the stipulated period unless we are legally required to retain it for longer. Financial transaction data in particular may need to be kept for an extended period to comply with the financial reporting and audit requirements applicable to Pavilon88's platform operations.
Customer support communication logs are retained for two years from the date of the last interaction, for service quality control and the resolution of any disputes that may subsequently arise. Anonymised analytics data may be retained indefinitely, as it no longer contains any information that can identify an individual.
Pavilon88 is an online gambling platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18.
If we determine that a person under the age of 18 has registered an account on Pavilon88 — whether through our age verification process or via information received from a third party — we will immediately suspend and close the account, delete all associated personal data as soon as possible in accordance with legal requirements, and refund any deposits that have been made.
If you believe a minor has registered an account on Pavilon88, please contact us immediately at support@pavilon88.xyz so we can take the necessary action without delay.
Warning: Pavilon88 uses a range of technical methods to detect and prevent registration by individuals who do not meet the age requirements. Providing false age information during registration is a serious breach of our Terms & Conditions and may result in legal action.
Pavilon88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, the technologies we use, applicable legal requirements, or feedback from users and relevant authorities.
For changes that are non-material or purely technical in nature, we may simply update the date at the top of this document without a separate notification. For material changes that significantly affect how we use or protect your data, we will notify you via:
Your continued use of the Pavilon88 platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and request deletion of your data before the changes come into force.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by Pavilon88, we encourage you to reach out to us directly. We take every privacy enquiry seriously and are committed to providing a thorough and timely response.
Support@pavilon88.xyz
Response within 2 business hours
Available 24/7
At the bottom corner of the platform screen
Numbers in your account
After login
For requests relating to privacy rights such as data access, correction, or deletion, please send an email with the subject line "Privacy Rights Request – [Your Full Name]" and include your Pavilon88 account number to facilitate identity verification. We will acknowledge your request within 3 business days and resolve it within 14 business days.
From registration to deletion — here is how we manage your personal data throughout your journey with Pavilon88
Only the minimum data required is collected at registration – name, phone number, and email. You are informed of the purpose before providing any information. OTP verification ensures a valid phone number is used.
Data is used for account operations, processing financial transactions (deposits & withdrawals), fraud detection, and personalising your experience. All processing remains within the stated purposes.
256-bit SSL encryption active on all data transmissions. Continuous security monitoring. Strict staff access controls. Regular independent security audits.
Transaction data is retained in accordance with AML legal requirements (typically 5–7 years). Other operational data is anonymised or deleted according to Pavilon88's internal deletion schedule.
Data is securely deleted using methods that ensure it cannot be recovered. Deletions are logged for internal audit purposes. You may request a deletion report if required.
Answers to the most frequently asked questions about privacy and data protection at Pavilon88
Please also read the other documents that together form your complete agreement with Pavilon88
Platform terms of use, player rights and responsibilities, deposit and withdrawal rules, and full bonus terms and conditions.
Read Terms & ConditionsSelf-exclusion tools, responsible gambling guides, and support resources for players who need additional help.
Read This GuideAnswers to the most frequently asked questions about accounts, deposits, withdrawals, bonuses, and privacy at Pavilon88.
View FAQsThis Privacy Policy is a living document that will be updated from time to time. The latest version is always available on this page. In the event of any discrepancy between a translated version and the original Malay version, the Malay version shall prevail. For any enquiries, please contact us at support@pavilon88.xyz. Pavilon88 is committed to being a transparent, responsible platform that always respects the privacy of every Malaysian player who entrusts us with their personal information.
Pavilon88 protects your privacy with 256-bit SSL encryption, a transparent privacy policy, and a firm commitment that your data will never be sold or misused. Register with confidence and enjoy over 500 of Malaysia's best online casino games today.